VOIP Phone Features That Can Help Your Small Business
Many small businesses are quickly switching over to the VOIP phone systems. Such services have so many advantages. However, many of the small business owners tend to overlook some of the features, which tend to be pretty valuable. Here are a few of the features you may find in such systems that could help you improve you communication system and your business in general.
Music on Hold
If you have a busy day at the office, where clients keep calling in, then you should also make use of these features. There is nothing clients hate as much as having to be put on hold. However, having some music when you put them on hold is a good way of giving them some patience as they wait for their turn to get served.
Transcription of Voicemail
The business you run may receive many voice mails. Listening to each one is a bit hard. However, this particular feature gives you the chance of reading all your voicemail and it also helps you back them up. The feature works by creating a transcript of all the your messages and then sending the document to your chosen email address.
This particular feature is not very common in the Yealink IP Phones VOIP business, but it is very useful. It enables you to look at the number on a collar ID and then choose what to do with it. For instance if the collar on the end is a supplier of certain supplements that you do not require you can to choose to disconnect. However, if it is your spouse, a family member or a friend on the line, you can choose to pick the call.
This is one of the best features. It has amazing capabilities that allows you as the manager or head of a business to coach an employee on what they are meant to say to a client during the phone call. Not to worry though, the clients will never hear the sound of your voice at all. The feature gives you the chance to listen in on the conversation, and it also gives you the ability to talk to your employee and tell them what to say to the client through the phone without any kind of suspicion. If your business markets to clients over the IP TELEPHONES, this is definitely something you would want to try out.